1) Who we are
Lost Title Connection operates the website losttitle.solutions and provides title‑related support services for vehicles and vessels in the United States. You can reach our privacy team at support@losttitleconnection.net or +1 (888) 848‑5457.
2) Scope
This policy explains how we handle personal information when you use our website, contact us by phone, SMS, or email, or engage our services (the “Services”). If any terms differ for a particular feature, we will clearly post those differences at the point of collection.
3) What we collect
Information you provide
- Contact details (name, email, phone, mailing address).
- Service details (vehicle/vessel VIN, year, make/model, license/registration info, ownership documents, photographs you upload, notes you provide).
- Account & preferences (language, communication choices).
- Payment information (processed via a compliant payment provider; we do not store full card numbers).
- Customer support content (calls, chats, emails, transcripts where applicable).
Information we collect automatically
- Basic device & log data (IP address, browser type, pages viewed, timestamps) to keep the Service secure and reliable.
- Essential cookies to maintain your session and prevent fraud.
- We avoid third‑party advertising cookies and cross‑site trackers.
Special note: Please avoid sending sensitive identifiers (e.g., full SSNs) unless we specifically request them for a lawful purpose related to your Service and provide a secure submission method.
4) How we use information
- Provide, secure, troubleshoot, and improve the Services.
- Communicate with you (including service updates, consultation scheduling, and support).
- Verify identity and eligibility to perform requested title‑related work.
- Process payments and send invoices/receipts.
- Comply with law, prevent fraud and abuse, and protect our users and the public.
Legal bases (for GDPR/UK GDPR): performance of a contract; legitimate interests (e.g., safety, fraud prevention, service improvement); consent, where required; and compliance with legal obligations.
5) Our no‑sharing standard
We do not sell your personal information. We do not share your personal information for cross‑context behavioral advertising. We do not disclose your personal information to third parties for their own marketing or independent purposes.
To operate a modern service, we may rely on carefully selected service providers (also called “processors”) to host our site, deliver emails/SMS you request, process payments, or provide secure cloud infrastructure. When we engage such providers, they act solely on our instructions, under confidentiality and data‑protection obligations, and are prohibited from using your information for their own purposes.
We may also disclose information when required by law (e.g., court order), to protect rights and safety, or in connection with a company reorganization where equivalent privacy protections will continue to apply.
6) Cookies & tracking
- Essential cookies only. We use first‑party, strictly necessary cookies for things like keeping you signed in and preventing fraud.
- No ad tracking. We do not use third‑party advertising cookies or social media pixels.
- Signals. We honor applicable browser privacy signals (such as Global Privacy Control) as an opt‑out of “sale”/“sharing” where relevant; however, we do not sell or share your data.
7) Retention
We keep personal information only as long as necessary for the purposes described above, including to comply with legal, accounting, or reporting requirements. Typical retention periods: account & service records up to 7 years (to comply with recordkeeping laws), support correspondence 2–4 years, and billing records 7 years. When no longer needed, we delete or de‑identify data.
8) Security
We use administrative, technical, and physical safeguards designed to protect personal information (for example, encryption in transit (HTTPS), access controls, least‑privilege practices, and ongoing monitoring). No system is perfectly secure, but we work to prevent unauthorized access, use, alteration, or destruction.
9) Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, receive a copy of your data, restrict or object to certain processing, and withdraw consent. To exercise your rights, email support@losttitleconnection.net with “Privacy Request” in the subject, or call +1 (888) 848‑5457. We will verify your request and respond within the time required by law.
United States (including California, Colorado, Connecticut, Utah, Virginia, and Texas)
- Right to know/access, correct, and delete personal information.
- Right to opt out of sale, sharing for cross‑context behavioral advertising, and targeted advertising (we do not engage in these practices).
- Right to limit use of sensitive personal information (we only use such information for the Services and legal compliance).
- Appeals process: if we deny your request, you may appeal by replying to our response; we will explain our reasoning and how to contact your state regulator.
- Authorized agents may submit requests with proof of authority.
European Economic Area, Switzerland, and United Kingdom (GDPR/UK GDPR)
- Rights of access, rectification, erasure, restriction, portability, and objection.
- You may lodge a complaint with your local supervisory authority.
- Where we rely on consent, you may withdraw it at any time.
Canada (PIPEDA), Brazil (LGPD), Australia & New Zealand
We honor applicable rights under these laws. Contact us using the details below to make a request.
10) International data transfers
If we transfer personal information internationally, we use appropriate safeguards (such as Standard Contractual Clauses) and implement measures to protect your data according to this policy and applicable law.
11) Children’s privacy
Our Services are not directed to children under 13 (or the age required by your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us so we can take appropriate action.
12) Changes to this policy
We may update this policy to reflect changes in our practices or the law. We will post the update here and revise the effective date above. If changes are material, we will provide additional notice.
13) Contact us
Questions or requests? Email support@losttitleconnection.net or call +1 (888) 848‑5457.
Postal mail: Privacy Team, Lost Title Connection, Houston, Texas, USA
14) California “Notice at Collection”
This chart summarizes the categories we collect, purposes, and whether we sell or share them. We do not sell or share personal information.
| Category (Cal. Civ. Code §1798.140) | Examples | Purpose | Retention (typical) | Sold/Shared |
|---|---|---|---|---|
| Identifiers | Name, email, phone, postal address, VIN | Provide Services, support, safety | Up to 7 years | No |
| Customer records | Documents you provide, service history | Service delivery, legal compliance | Up to 7 years | No |
| Commercial information | Invoices, payment confirmations | Billing, accounting | 7 years | No |
| Internet/technical activity | Basic logs, security signals | Site reliability, security | 12–24 months | No |
| Sensitive information (limited) | Gov‑issued IDs if required by law | Identity verification, legal compliance | As required by law | No |